All digital referrals and intake forms are processed through Halaxy, which uses bank-grade, AES 256-bit encryption. Patient data is securely stored in Australia in accordance with the Privacy Act and Australian Privacy Principles (APPs).

Yes. GPs can refer eligible clients under a Chronic Condition Management (CCM) plan, formerly known as Chronic Disease Management (CDM) plans or Enhanced Primary Care (EPC) plans.To protect client privacy and comply with Australian health privacy standards, plans and referrals can be uploaded directly to our clinical management system using our [Secure Patient Referral] button above before your first session. This allows us to correctly configure your Medicare rebate structures in Halaxy ahead of time. Referral letters can also be uploaded by patients when they complete their online intake form. Patients have the flexibility to choose any appropriately qualified allied health practitioner who is registered to provide Medicare services for their specific condition, as deemed necessary by their general practitioner.Please note we are not a bulk-billing practice; clients pay the clinic fee upfront, and we can process your Medicare rebate instantly through Halaxy back into your nominated bank account arranged with Medicare.

No. We welcome self-referrals from individuals, families, and other professionals. A formal medical referral from a GP or specialist is only necessary if you intend to claim a government funded rebate.

Absolutely. We offer secure online consultations Australia-wide via an encrypted telehealth platform.

No, a medical referral is generally not required to claim speech pathology services through your private health fund. However, since coverage varies, we recommend contacting your insurer directly to confirm your specific extras cover for speech pathology.

Referral letters are ideally accompanied by any relevant diagnostic reports—such as rigid/flexible laryngoscopy reports, stroboscopy videos, or respiratory function test results if available. Relevant medical history, current medication lists (particularly for reflux or respiratory conditions), and specific clinical questions or goals you would like us to target are highly valuable.